Dissatisfaction & Complaints

We want to make sure we get it right first time but recognise that sometimes we don’t.

If you have been the victim of anti-social behaviour and it has been reported to the local authority, your housing provider, or the police, within the last 6 months and you feel that insufficient action has been taken, then you or a person acting on your behalf can complain.

All referrals to the complaint’s procedure will be considered, and have regard to:

• The persistency of the anti-social behaviour
• The harm or potential harm caused by the anti-social behaviour
• The adequacy of response for the agencies

Making a Complaint

Where there have been one or two previous reports of Anti-Social Behaviour:

Contact the officer, or their immediate manager/supervisor, that is dealing with your incident and discuss the problems that you are continuing to experience.  They should be able to provide an update and discuss action being taken to resolve your incident.

If you do not know the contact details of the person dealing with your incident, you should contact the agency you have reported your incident to and ask to be put through to relevant department or line manager who is dealing with your case.  The agency should be able to trace your incident report to get you to the right person.

If you do not know the contact details of the person dealing with your incident, you should contact the agency you have reported your incident to and ask to be put through to relevant department or line manager who is dealing with your case.  The agency should be able to trace your incident report to get you to the right person.

The complaint will be reviewed by a line manager of the person(s) or department from the organisation who dealt with the reports that you are complaining about.   The line manager will contact you within 10 working days to discuss how to resolve your complaint within an agreed timescale.

On conclusion of any actions to be taken, you will be updated as to the outcome of your complaint and will receive written notification within 5 working days together with details on how to lodge an appeal if you remain dissatisfied.

To make a complaint contact the relevant agency who has been dealing with your incident/s.